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17 Providence

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17 Triq Il-Providenza Rabat Ghawdex Victoria, Victoria VCT 1046, Malta•+356 9968 0307

3.0

Excellent (2 Reviews)

Reviews

3.0

Excellent

2 reviews

flofdc

2020-10-23

1/5

Our experience at this hotel was terrible. 1. The instructions to check-in were sent on the same morning. We got the instructions eventually but they were very unclear. The lock to get the keys didn't work so we couldn't get in and we had to call the manager to let us in. 2. After an evening out, we tried to get back to the hotel but the key / lock for the door didn't work. Some other guests had to let us in, if they weren't there we'd be locked out! 3. The wifi in the room doesn't work. The router is too far! Signal in the room is also non-existent (meaning you can't use mobile data), 4. There was no hot water. To shower we had to boil some water and use a saucepan as a bucket to shower. We later found out how to switch on the boiler to heat the water, but this wasn't communicated to us. Seriously!!!!!!! 5. The shower door was broken so when we showered the whole bathroom basically flooded. It was very wet and disgusting. We had to use the hotel towels to clean it. (By the way we were only given one towel each, no hand towel). 6. There was only half a roll of toilet paper for us, and with no daily top up this was very poor service. We were saving napkins from restaurants... TERRIBLE! 7. There was no shower gel, shampoo or duvet provided. Be warned. 8. There was various cleanliness issues such as pubes in the shower, previous guests' hair all over the floor. And there was no daily housekeeping or cleaning service, 9. There was no door for the bathroom. It was just a curtain... Beware of the noise if you go with your partner :-( In conclusion, don't waste your money and stay somewhere else!

Jason Borg Millo

2020-08-23

5/5


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